Legal
Privacy Notice.
What we collect through this website, why we collect it, and the choices you have.
Last updated: October 27, 2026
Who We Are
This notice explains how Crawell (Crave Well Solutions) Inc. (“Crawell”, “we”, “us”) handles personal information collected through crawell.ca. Our office is at 1300-1500 West Georgia Street, Vancouver, BC V6G 2Z6.
We handle personal information in line with applicable Canadian privacy law, including British Columbia’s Personal Information Protection Act and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
What We Collect
We collect only what you choose to give us through our forms:
- Contact form: your name, email address, phone number (optional), who you are, your topic, and your message.
- Smart Café Fit Check: your answers about your location, budget, how involved you want to be, and similar details about your plans, with your contact details.
- Dispatch signup: your email address and the topics you want to hear about.
- Machine Index submission and notice forms: your contact details and details about the machine or company you submit.
We also receive the email and phone details you use when you write or call us. Our servers may log technical details such as your IP address when you use the site or submit a form. We use them to keep the site secure and to limit spam.
How We Use It
- To reply to your message and book your Fit Check.
- To suggest the Crawell service that fits your plans, and to prepare for your session.
- To send Dispatch updates, only if you asked for them.
- To review machine submissions for the Machine Index.
- To keep the site secure and to meet legal obligations.
We do not sell your personal information.
Consent and Email
We collect, use, and share your information with your consent, which you give by submitting a form. You can withdraw consent at any time, subject to legal or contractual limits.
We send marketing emails only if you agreed. Every marketing email contains a way to unsubscribe, in line with Canada’s anti-spam law (CASL). Replies to your own enquiries are not marketing.
Who We Share It With
We share personal information only as needed to run our business and serve you:
- Service providers that host our website and email, who act on our instructions.
- Partners you ask us to involve, such as a licensed realtor, a financing partner, or an ImmiGlobe adviser. We will tell you before we introduce you.
- Authorities, where the law requires it.
Our pages use fonts stored on our own website, so viewing them does not send your details to a font provider.
Where Your Information Is Kept
Our providers may store or process information in Canada, the United States, or other countries. Information held outside Canada may be accessible to courts and authorities in those countries under their laws.
How Long We Keep It, and Security
We keep personal information only as long as we need it for the reasons above or as the law requires, and then delete or anonymize it. We use reasonable safeguards, such as access limits and secure connections (https). No method of transmission or storage is completely secure.
Your Choices and Rights
You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent. Email team@crawell.ca with the subject “Privacy request”. We will reply within the time the law requires. If you are not satisfied, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
Changes to This Notice
We may update this notice. The date at the top shows when it last changed. If a change affects how we use information you already gave us, we will tell you.
Contact
Crawell (Crave Well Solutions) Inc.
1300-1500 West Georgia Street, Vancouver, BC V6G 2Z6
team@crawell.ca · (778) 373-4931